Category Archives: American Express

USRetina Updates from American Express

AMERICAN EXPRESS OFFERS PROGRAM ADMIN HOTLINE FOR COVID-19

American Express has committed to work together with USRetina members to find a solution for each particular situation, which can include waiving late fees, return check fees and interest charges.

To begin the dialogue and process, USRetina members can reach the American Express Customer Care Professionals anytime by calling the number on the back of their card, calling the Program Admin Hotline at 1-888-800-8564 and/or through digital servicing channels via the online chat function or the AMEX app.

Please note that due to an unprecedented volume of calls, the wait time may be longer than usual.

Additionally, following the implementation of financial relief from American Express, member practices should request specific details and timeline for next steps to follow up with American Express in accordance with the practice’s upcoming billing cycles.

Additional details can be here and here. 

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USRetina Update Regarding Financial Support from American Express

USRetina continues to work with our partners and suppliers on updates regarding the news and information you need to make decisions at the practice level. Here’s our latest news on financing:

In partnership with USRetina, American Express is ready to assist our members financially due to the effects of COVID-19. This can include waiving late fees, return check fees and interest charges.

All members can reach the American Express Customer Care Professionals anytime by calling the number on the back of their card and/or through digital servicing channels via the online chat function or the Amex app. Additional details on support can be found here or here.

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